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FAQ

Support questions answered

How quickly do you respond to support requests?

We aim to respond to all support requests within 24 hours during business days. Priority support customers receive responses within 4 hours.

Do you offer installation assistance?

Yes! Our support team is happy to help you install and configure Community Manager. Just reach out after your purchase.

Can I request custom features?

Absolutely. Enterprise customers can request custom integrations and features. Contact our sales team to discuss your specific needs.

What's the best way to report a bug?

Use the contact form on this page or email us directly. Include steps to reproduce the issue and any relevant screenshots. We’ll investigate promptly.

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